SHOP POLICIES

All policies have been updated as of April 2025. 

REFUND, EXCHANGE & SHIPPING POLICIES

Due to the majority of our items being made-to-order, we can only offer returns on items that have no embroidery or were not custom made. No returns are accepted on hand embroidered items. 

Once a package is marked Delivered by the carrier, we are unable to assume responsibility for lost or stolen items. To ensure your heirlooms arrive safely, we highly recommend choosing Signature Required Delivery at checkout and double check the address you input. 

For items that are ready to ship, toys and clothing without embroidery, you may request a refund or exchange if the item is unworn, unwashed & has it's original tags or is in it's original box. We cannot accept items that have been worn, unboxed or washed. No refunds are issued 15 days from purchase.

The return postage cost is covered by the buyer. 

To start a return, please email us at hello@theminimalsewist.com. 

ORDER CANCELLATION

All made-to-order items are prepped as soon as possible & we cannot offer an order cancellation on these items.

Any orders that chose the Rush Service ship in 72 hours cannot be cancelled. We push those orders to the front of the queue & begin immediately after your purchase. 

WORKSHOP & PRIVATE EVENT CANCELLATION

Any workshop ticket cancellations must be done within 48 hours of purchase for a 100% refund. Any cancellations made after 48 hours will be refunded 50% of the ticket price. In the event of instructor illness or need to cancel, we offer a choice of a rescheduled event date or a refund of the ticket price. To issue a cancellation, please email hello@theminimalsewist.com.